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Dell shuts down Customer Service boards
Published July 10, 2005 by Ed Bott
On the home page of the Dell Community Forum:
Ah, but inside:
The Customer Service boards on the Dell Community Forum will be retiring at 3:30pm this Friday, July 8th. … Customer Service FAQs will still be available to help answer your questions. If you need further assistance, you may contact our customer service team via Chat for any non-technical issue you may have.
Dell continues its race to the bottom with the new management strategy: If your customers continue to ask annoying questions, stop listening.
(See previous posts here, here, and here. Link via Christopher Carfi)
Comments (16)
Comments are closed.
Stop your jihad and do something productive. Your tips on Windows are useful. Bashing Republicans, Dell and Claria isn’t. Go figure.
If you don’t like, don’t read.
“If your customers continue to ask annoying questions, stop listening.”
Such an easy solution, once you think about it.
Seriously, companies should worship the users who scan these boards to help their customers fix their computers. I’ve referred to the HP boards several times for help (4 of 5 computers in my home network are HP/CPQ). And recognizing users who help other users is the rationale for Microsoft’s MVP program.
- Jon
–
Jon Peltier, Microsoft Excel MVP
http://PeltierTech.com/
_______
Ironically, that sums up Dell’s approach to customer service. If you don’t like it, don’t buy a Dell.
Of course, one might argue that you reacted to qwerty’s comments much the same way Dell would
People complaining about Dell products generally paid a lot of money to Dell for those products. In many cases they even paid for support. Qwerty doesn’t pay to read what I write here. That is a rather substantial difference, eh?
Also, I’ve been writing about Dell for nearly two years. My post on the Dell 4600 power supply problems is the second most popular page on this site and gets hundreds of visits every week. I’ve also written a couple of books on Windows security and have written extensively about spyware and other security issues.
So if someone who doesn’t even have the guts to sign his own name tells me to stop writing about what I know best, well, I think I’m within my rights to tell him/her to go read someone else’s blog.
I’m just sayin’.
Well I’ve never been a big Dell fan anyway, guess I’ll just keep spending my money somewhere else.
Let the be a clear warning!!! Please note that “Dell” rymes with “Hell” and that is where you will be with there “customer service.” They have done the impossible. You can actually get better response and service from a government agency than you can with Hell’s Dell. STAY AWAY FOR YOUR OWN PROTECTION AND SANITY!!!!!!!!
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