I continue to be impressed with NewsGator. If you’ve signed up for the NewsGator Online service, be sure to check out the NewsGator Forums, where even the founder of the service is an active participant. Recently, NewsGator made a change to their service to improve the way it handles older feeds. The result is that many NewsGator subscribers temporarily saw old posts from some feeds duplicated. Without any warning, subscribers might have assumed there was a problem, but to their credit, NewsGator publicly announced that the change was on the way.
This is how a responsible company does business in the 21st Century. Bloglines, are you paying attention?
Update: A commenter notes that Bloglines has forums, too. Yes, I’ve pointed that out before. But unlike NewsGator, which makes the link to those forums obvious from their Support page, Bloglines provides no link to their forums except for one obscure reference that suggests the forums are for developers. The results are obvious: I just checked NewsGator’s forums, where the status line informs me “1,403 members have posted a total of 4,764 replies within 1,561 topics in 8 visible forums.” By contrast, Bloglines (with a much larger subscriber base) has 143 forum members who have posted a total of 186 replies in 95 topics. It’s been almost a week since the last post on the Bloglines forum, whereas the NewsGator forum has new posts every day.
Representatives of NewsGator participate in their forums. In fact, I’ve seen changes to the service rolled out within days as a result of feedback from a member on the forums. No one from Bloglines participates in their forums, and in fact I can’t even get people at the company to reply to e-mails that I send.
It’s almost as if Bloglines has been abandoned by its new management. The technical infrastructure is horribly broken, customer support is nonexistent, and the CEO is more interested in flying his plane than in running the company.
Ed Bott 
Hey, that reminded me that Bloglines actually does have a forum, if not a presence there. I see one thread is going on, so maybe more people will there if it’s publicized a little bit:
http://forum.bloglines.com
Thanks for the feedback. Our suport guys work hard to make sure our users are taken care of and that our product folks can act on feedback quickly. We’ve received some great suggestions from our user base, which makes our job easier.