About a month ago, Brandon LeBlanc wrote about his problems signing in to the Windows Live Messenger network. Last week, it began happening to me. I was able to install the Messenger client software on another computer and sign in, but on my main system, even uninstalling and reinstalling wouldn’t fix the problem. And Brandon says he’s still getting “tons of comments” left on the original post.
Yesterday, I sent a note to support and got the suggested fix within a few hours. Open Regedit and delete the following key:
HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger\Policies
After doing that, I was able to sign in again. If you’re having this problem, maybe the same fix will work for you.
Update 8-Feb-2007: OK, I’ve now closed the comments on this post. If you’re still having problems after following the advice in this thread and in the comments (in particular, see comment #79), this is not the place to complain about it. Call or e-mail Microsoft support. That is, after all, how I got the information originally posted here.
how do i find this HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger\Policies
THIS IS ABSOLUTELY RIDICULOUS, I HAVENT BEEN ABLE TO USE WINDOWS LIVE MESSENGER FOR ALMOST 2WEEKS NOW. IVE CONTACT THE SUPPORT CENTER AND WHAT THE INSTRUCTED ME TO DO DID NOT WORK… I KEEP GETTING AN ERROR MESSAGE TELLING ME THAT MY FIREWALL IS BLOCKING THE SYSTEM… ITS NOT CAUSE I CHECKED AND RE CHECKED AND MY FRIEND CHECKED.. WHATS GOING ON!! I NEED HELP, I NEED SIMPLE INSTRUCTIONS TELLING ME HOW TO FIX THIS CAUSE I KNOW NOTHING ABOUT COMPUTERS AND ITS SOFTWARE.
3 months without live messenger. After two minutes of working with the fixes listed above, it’s all good again. If the first recommendation does not work, then try #79. It works just fine.