Comments on: Dell shuts down Customer Service boards

By: nyrean emon

nyrean emon — Thu, 15 Mar 2007 10:12:30 +0000

im planning to buy a new Dell laptop,i heard that it is good and reliable. is there any shop of Dell products here in philippines?? i need an urgent reply pls.
thank you.

By: gloria Gorosave

gloria Gorosave — Tue, 06 Mar 2007 16:57:32 +0000

I need to have an address for Dell becuase someone used ny identity to buy a computer and t hey keep calling my house. I cannot get any info on the computer from them.

By: yvonne zabukas

yvonne zabukas — Sat, 25 Feb 2006 19:52:31 +0000

Can you provide a write-to customer service address for Dell? We had a terrible experience with their phone customer service reps and I would like to write to the company. I cannot find an address at their Website nor in all the paperwork that came with my Dell, a product I will NOT be purchasing next time around. Any help will be appreciated.

Thanks, Yvonne Zabukas

By: DonD

DonD — Tue, 20 Sep 2005 02:35:58 +0000

Dell has not returned any of my ten calls to them. They say to leave a message and they will call.
My laptop is 3 weeks old and keeps shutting down.

By: qwerty

qwerty — Wed, 31 Dec 1969 17:00:00 +0000

Stop your jihad and do something productive. Your tips on Windows are useful. Bashing Republicans, Dell and Claria isn’t. Go figure.

By: Ed Bott

Ed Bott — Wed, 31 Dec 1969 17:00:00 +0000

If you don’t like, don’t read.

By: Jon Peltier

Jon Peltier — Wed, 31 Dec 1969 17:00:00 +0000

“If your customers continue to ask annoying questions, stop listening.”

Such an easy solution, once you think about it.

Seriously, companies should worship the users who scan these boards to help their customers fix their computers. I’ve referred to the HP boards several times for help (4 of 5 computers in my home network are HP/CPQ). And recognizing users who help other users is the rationale for Microsoft’s MVP program.

- Jon
–
Jon Peltier, Microsoft Excel MVP
http://PeltierTech.com/
_______

By: Bill Curnow

Bill Curnow — Wed, 31 Dec 1969 17:00:00 +0000

Ironically, that sums up Dell’s approach to customer service. If you don’t like it, don’t buy a Dell.

Of course, one might argue that you reacted to qwerty’s comments much the same way Dell would

By: Ed Bott

Ed Bott — Wed, 31 Dec 1969 17:00:00 +0000

People complaining about Dell products generally paid a lot of money to Dell for those products. In many cases they even paid for support. Qwerty doesn’t pay to read what I write here. That is a rather substantial difference, eh?

Also, I’ve been writing about Dell for nearly two years. My post on the Dell 4600 power supply problems is the second most popular page on this site and gets hundreds of visits every week. I’ve also written a couple of books on Windows security and have written extensively about spyware and other security issues.

So if someone who doesn’t even have the guts to sign his own name tells me to stop writing about what I know best, well, I think I’m within my rights to tell him/her to go read someone else’s blog.

I’m just sayin’.

By: JimO

JimO — Wed, 31 Dec 1969 17:00:00 +0000

Well I’ve never been a big Dell fan anyway, guess I’ll just keep spending my money somewhere else.

By: L. Apfel

L. Apfel — Wed, 31 Dec 1969 17:00:00 +0000

Let the be a clear warning!!! Please note that “Dell” rymes with “Hell” and that is where you will be with there “customer service.” They have done the impossible. You can actually get better response and service from a government agency than you can with Hell’s Dell. STAY AWAY FOR YOUR OWN PROTECTION AND SANITY!!!!!!!!

By: desparoz On The Go

desparoz On The Go — Wed, 31 Dec 1969 17:00:00 +0000

Ed Bott: Dell shuts down Customer Service boards

From Ed Bott’s weblog, an interesting post about Dell shutting down its bulletin boards, and apparently trying to restrict the channels of communications for its customers. Ed’s quote is intriguingDell continues its race to the bottom with the new mana…

By: Randy Holloway Unfiltered

Randy Holloway Unfiltered — Wed, 31 Dec 1969 17:00:00 +0000

Dell Customer (Dis)Service

Another beautiful move customer service by Dell. Ed Bott points out that Dell is shutting down their Customer Service boards on their community forum. So basically if you don’t have time for “real time” support with Dell, no soup for…

By: Is there a PC Doctor in the house?

Is there a PC Doctor in the house? — Wed, 31 Dec 1969 17:00:00 +0000

People just don’t like to be told they made a purchasing mistake

The recent posts about Dell that Ed Bott has been making have been quite interesting. Interesting not so much because of what they say (they say nothing new to me, although to many others they may come as a surprise) but what really interests m…

By: Bazaarz

Bazaarz — Wed, 31 Dec 1969 17:00:00 +0000

Dell service – in the poo

Over the last 10 days, Dell’s customer service has been given a right, royal pasting. But is it a US specific issue? Hacks and users from the US are up in arms. As one disgrunteled customer said – using what…