Comments on: Zune 30GB players get an early hangover http://www.edbott.com/weblog/2008/12/zune-30gb-players-get-an-early-hangover/ I write stuff. Mostly about Windows. Sometimes I get paid for it. Wed, 08 Feb 2012 01:55:06 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Richard Miler http://www.edbott.com/weblog/2008/12/zune-30gb-players-get-an-early-hangover/comment-page-1/#comment-178963 Richard Miler Wed, 31 Dec 2008 22:39:58 +0000 http://www.edbott.com/weblog/?p=2294#comment-178963 Got word from my MVP lead. looks like is was leap year bug, Zune 30GB devices will automatically reset tomorrow (noon, GMT). Got word from my MVP lead. looks like is was leap year bug, Zune 30GB devices will automatically reset tomorrow (noon, GMT).

]]> By: Ed Bott http://www.edbott.com/weblog/2008/12/zune-30gb-players-get-an-early-hangover/comment-page-1/#comment-178962 Ed Bott Wed, 31 Dec 2008 22:35:51 +0000 http://www.edbott.com/weblog/?p=2294#comment-178962 Nathan gets the prize. Zune support says the issue is a bug in the driver that handles the clock on the Zune 30 only. Let the battery run down, wait till after midnight on January 1, and then plug it back in. Details: http://www.edbott.com/weblog/?p=2298 Nathan gets the prize. Zune support says the issue is a bug in the driver that handles the clock on the Zune 30 only. Let the battery run down, wait till after midnight on January 1, and then plug it back in. Details:

http://www.edbott.com/weblog/?p=2298

]]> By: Nathan Scott http://www.edbott.com/weblog/2008/12/zune-30gb-players-get-an-early-hangover/comment-page-1/#comment-178959 Nathan Scott Wed, 31 Dec 2008 19:46:16 +0000 http://www.edbott.com/weblog/?p=2294#comment-178959 "Possible leap year bug?" It is the 366th day of the year. I suspect it's related to the play-count improvements they've made in the recent updates, since that information involves details like time of day and last date played. “Possible leap year bug?”

It is the 366th day of the year. I suspect it’s related to the play-count improvements they’ve made in the recent updates, since that information involves details like time of day and last date played.

]]> By: Nathan Scott http://www.edbott.com/weblog/2008/12/zune-30gb-players-get-an-early-hangover/comment-page-1/#comment-178958 Nathan Scott Wed, 31 Dec 2008 19:43:06 +0000 http://www.edbott.com/weblog/?p=2294#comment-178958 The threats about class action suits are like the Godwin's law of hardware... I'm avoiding my Zune today in hopes that it'll boot up fine tomorrow (I'm very glad I chose to listen to music from my computer this morning). Since the Zune never really shuts down it might already be affected, but I can wait a day to see what happens. The threats about class action suits are like the Godwin’s law of hardware…

I’m avoiding my Zune today in hopes that it’ll boot up fine tomorrow (I’m very glad I chose to listen to music from my computer this morning). Since the Zune never really shuts down it might already be affected, but I can wait a day to see what happens.

]]> By: Richard Miler http://www.edbott.com/weblog/2008/12/zune-30gb-players-get-an-early-hangover/comment-page-1/#comment-178957 Richard Miler Wed, 31 Dec 2008 19:34:22 +0000 http://www.edbott.com/weblog/?p=2294#comment-178957 Possible leap year bug? See if it fixes it self @ 12:00 GMT. Possible leap year bug? See if it fixes it self @ 12:00 GMT.

]]> By: Ed Bott http://www.edbott.com/weblog/2008/12/zune-30gb-players-get-an-early-hangover/comment-page-1/#comment-178956 Ed Bott Wed, 31 Dec 2008 19:23:43 +0000 http://www.edbott.com/weblog/?p=2294#comment-178956 Tim, I'm fairly certain there were tech support people working 24/7. Your problem is that no one was available to write a note on the Zune home page or in the forums to alert people that the issue was being worked on. Embarrassing, yeah, just like the iTunes update a couple months ago that crashed Windows computers with a BSOD. Sucks when it happens, but it happens and the real measure is how the company responds to it. Meanwhile, sure, be frustrated and even pissed off at MS if you want, because your music player doesn't work for a day or two while they work out a technical issue. But class actions suits and death threats? Puhleeze. I'm not making excuses, just asking for some perspective. Tim,

I’m fairly certain there were tech support people working 24/7. Your problem is that no one was available to write a note on the Zune home page or in the forums to alert people that the issue was being worked on.

Embarrassing, yeah, just like the iTunes update a couple months ago that crashed Windows computers with a BSOD. Sucks when it happens, but it happens and the real measure is how the company responds to it.

Meanwhile, sure, be frustrated and even pissed off at MS if you want, because your music player doesn’t work for a day or two while they work out a technical issue. But class actions suits and death threats? Puhleeze.

I’m not making excuses, just asking for some perspective.

]]> By: TIm F. http://www.edbott.com/weblog/2008/12/zune-30gb-players-get-an-early-hangover/comment-page-1/#comment-178954 TIm F. Wed, 31 Dec 2008 19:00:25 +0000 http://www.edbott.com/weblog/?p=2294#comment-178954 Being pissed that a company substantially affected by a date bug eight years ago is capable of producing an even more stupid date bug that nukes an entire product little more than 2 years into its life is not unreasonable. Expecting a company that employs nearly 100,000 people to have at least one person working technical support 24/7 is not unreasonable. Making excuses for an error that should never occurred: unreasonable. Being pissed that a company substantially affected by a date bug eight years ago is capable of producing an even more stupid date bug that nukes an entire product little more than 2 years into its life is not unreasonable. Expecting a company that employs nearly 100,000 people to have at least one person working technical support 24/7 is not unreasonable. Making excuses for an error that should never occurred: unreasonable.

]]> By: randall http://www.edbott.com/weblog/2008/12/zune-30gb-players-get-an-early-hangover/comment-page-1/#comment-178952 randall Wed, 31 Dec 2008 18:20:56 +0000 http://www.edbott.com/weblog/?p=2294#comment-178952 I suspect some posters on hardware and software manufacturers blogs have the phrase "class action suit" programed as a macro. I suspect the phrase is second only to "sucks" as most commonly repeated blog words. I suspect some posters on hardware and software manufacturers blogs have the phrase “class action suit” programed as a macro. I suspect the phrase is second only to “sucks” as most commonly repeated blog words.

]]> By: Ian http://www.edbott.com/weblog/2008/12/zune-30gb-players-get-an-early-hangover/comment-page-1/#comment-178951 Ian Wed, 31 Dec 2008 17:41:03 +0000 http://www.edbott.com/weblog/?p=2294#comment-178951 They are trying to silence you, your on this weeks podcast.... They are trying to silence you, your on this weeks podcast….

]]> By: gary http://www.edbott.com/weblog/2008/12/zune-30gb-players-get-an-early-hangover/comment-page-1/#comment-178950 gary Wed, 31 Dec 2008 17:01:55 +0000 http://www.edbott.com/weblog/?p=2294#comment-178950 mine is fine and i have the 3.1 firmware update. mine is fine and i have the 3.1 firmware update.

]]> By: Richard Miler http://www.edbott.com/weblog/2008/12/zune-30gb-players-get-an-early-hangover/comment-page-1/#comment-178949 Richard Miler Wed, 31 Dec 2008 17:01:01 +0000 http://www.edbott.com/weblog/?p=2294#comment-178949 Hi Ed It could a coincidence but my wife’s 8GB Zune is dead, will not restart. Richard Miller MVP Hi Ed
It could a coincidence but my wife’s 8GB Zune is dead, will not restart.

Richard Miller MVP

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