Oh, the irony in those “I’m a PC. I’m a Mac” commercials.
A Mac enthusiast site has the latest report of troubles from Cupertino, specifically, keyboard failures in OS X 10.5 (aka Leopard):
Some users of Apple’s Intel-based portables are reporting that their keyboards are periodically seizing up during use, especially after upgrading to Mac OS X Leopard.
Numerous posts in Apple’s support forums for the MacBook and MacBook Pro, as well as AppleInsider‘s own forum, attest to the glitch. By most indications, the flaw effectively shuts down the keyboard at unpredictable intervals until either resolved on its own or else by restarting or waking the system.
A follow-up post at another enthusiast site points to battery life problems as well:
Apple’s release of Mac OS X 10.5 Leopard appears to have brought with it battery drain and intermittent keyboard freezing issues, which are plaguing some MacBook and MacBook Pro owners. [...] Some users are reporting on Apple’s forums that where Tiger allowed a normal three hours or so of notebook use, they are now down to two or less. “My laptop has become unportable,” says a poster in one thread.
The 10.5.1 patch and firmware update (made available three weeks after Leopard was released) apparently don’t fix this problem, although they do apparently resolve the earlier problem with monitors randomly freezing on new iMacs.
For sheer Schadenfreude, there’s nothing like popping in on some Apple message boards. Like this one:
Two WEEKS now of pure frustration. [...] I’m not a tech expert. I have used Macs for about 2 years and think they are fantastic. But after this Leopard fiasco I will not be so enthusiastic about them in the future.
If anyone in a position of responsibility reads this, then PLEASE ensure that a 10.5.1 release addresses the networking issues. ‘Connection timeout’; ‘Invalid password’; ‘Failed to connect’; and the dreaded ‘Self-assigned IP address’.
Never saw ANY of this with good old Tiger. It simply worked. Always. Oh I miss Tiger…
Which inspired a bunch of “it’s not just you” replies before the thread was locked a day later. One commenter said, “I believe this is the first OS upgrade where I am seriously thinking of back tracking to the previous version.”
No, don’t give up on Leopard!
And even upgrades to older OS X versions are less than trouble-free, apparently. John Battelle, who runs the Federated Media ad network that this site belongs to, is having a lousy time with his latest OS X upgrade:
I recently (over the weekend) upgraded to a suggested new version of Mac OSX, 10.4.11 or somesuch, and it’s killed my ability to work normally – Firefox and Safari both crash without notice nearly every time I launch em.
These sound an awful lot like the sorts of complaints people have had about Vista, don’t they?
For the record, I think both Vista and Leopard were probably about as well tested as they could be, and given the complexity of the personal computing ecosystem these days this sort of glitch is to be expected with any OS upgrade on any platform. But the irony is deeper and richer when it happens on the “it just works” platform.