Comments on: Word 2007 mystery crash resolved

By: Edinburgh, UK

Edinburgh, UK — Mon, 27 Apr 2009 14:43:29 +0000

This problem cropped up in the last week (post a windows update) -Deleting the registry key worked perfectly.

Thanks

By: aussie ahha

aussie ahha — Sun, 26 Apr 2009 01:47:53 +0000

Thank YOU!!!!!!!!!!! – wesome post that fixed this annoying issue. all is right again in my world hehehee

By: Christian Nossum

Christian Nossum — Tue, 21 Apr 2009 21:15:23 +0000

A BIG “thank you” goes out to everyone for your help on this. Solved my problem with Word!

By: Mike

Mike — Thu, 16 Apr 2009 04:32:59 +0000

Actually it was Mindstrider’s post that clued me in to the HP Printer issue…that is no longer necessary..See “Windows Updates”!!!

By: Mike

Mike — Thu, 16 Apr 2009 04:31:15 +0000

As I read the other posts…I’m amazed the renaming of the Data key worked for a lot of people, because it never worked for me and my problem appears identical to the one everyone else is having. Somewhere I saw a post about HP Printers and not setting it as default. Once I set something else as default the problem went away permanently and consistently…about a week later the Windows Update came out for HP Printer Series.

By: Mike

Mike — Thu, 16 Apr 2009 04:27:18 +0000

This issue as been fixed by a “Windows Update” for HP Printer series (April 2009). The Data key in the registry never worked for me. What did work was NOT setting my HP printer as default. When I saw the windows update I was curious. I set my HP Printer as the default after applying the update and none of the Office applications have crashed after a number of times with different documents and restarts in between (for some other Windows updates)
Finally this is fixed!!! This issue has been a pain for over a year

By: John H. Selnæs

John H. Selnæs — Wed, 15 Apr 2009 20:53:57 +0000

Thank you for sharing!!!

By: AP

AP — Wed, 15 Apr 2009 08:18:08 +0000

18 months later and still relevant information.
Thanks for posting man.

Support.microsoft.com articles for MS Word reg-key fixes

Trouble shoot = http://support.microsoft.com/kb/921541
Reset User options = http://support.microsoft.com/kb/822005

By: Benjy

Benjy — Thu, 04 Dec 2008 19:27:20 +0000

Just another huge THANK YOU! Even after running Microsuck’s diagnostic utility twice and using the repair feature from the install disc…this is what worked. You’re awesome!

By: Tom

Tom — Sat, 29 Nov 2008 12:25:33 +0000

Hello Ed,
Just had this problem hit over trhe weekend. Apparantly it has nothing to do with the specific patch, but is a poroduct of MS update process itself. Interesting that MS knows about it, posts a fix, but doesn’t address the problem directly. Even MSO diagnostic program doesn’t find it.

By: Nick

Nick — Tue, 25 Nov 2008 07:22:53 +0000

I had the same problem as MindStrider, and my problem also resolved after changing the default printer. How weird.

By: MindStrider

MindStrider — Mon, 24 Nov 2008 09:32:46 +0000

I had a similar problem – crash on exit, as long as I had saved a document. If I didn’t save, it didn’t crash – but what good is that? I tried the registry fix, to no avail. However, this morning Vista finally turned up a solution for me. The problem, apparently, was caused by “a known issue with your HP printer.” Which begs the question why the hell don’t they fix this KNOWN ISSUE? To resolve this I had to set a different printer as default (one of the virtual ones) and now I have to select the my HP from the menu whenever I actually want to print anything! What gives, eh?

By: RJ

RJ — Mon, 24 Nov 2008 01:16:37 +0000

Thanks! Ive been dealing with issue for a few months and always said I would look into so today I did,this was the first post I found and it worked like a charm!

Thank You!
RJ

By: Chuck

Chuck — Thu, 20 Nov 2008 05:29:44 +0000

DANG DUDE YOU’RE MY HERO !!!!

THIS WAS DRIVIN ME CRAZY !!!!!

By: Jesse

Jesse — Thu, 13 Nov 2008 18:47:40 +0000

A simple thanks is in order.