Last week, I was baffled when Word 2007 began crashing each time I closed the program. This was happening on a secondary system running Windows Vista Business, so I made a mental note to look into it more closely when I had a chance.
Today, I ran across a new Knowledge Base article, 940791, which described a set of symptoms that were a perfect match for mine:
You install an automatic update for Microsoft Office Word 2007 on a Windows Vista-based computer. Additionally, the computer must be restarted after the automatic update is installed. However, if Word 2007 is running when you restart the computer, you may experience the following symptoms:
- The mouse does not work when you use Word 2007.
- You cannot open a Word document from the Search window in Windows Vista.
- You cannot open a Word document from Windows Desktop Search.
- Word crashes when you try to start or to exit Word.
The article doesn’t say which update is to blame, but my money is on either 939159 or 933360, both of which were released on August 29 and rated Important. A quick look at the Windows Update history pane shows that those two updates were applied to my system on August 29, and Event Viewer’s Microsoft Office Sessions log confirms that was the date the Word crashes began. Word 2007 had indeed been running last week when those updates were applied. I remember because I noted that the unsaved document I had been working on had been automatically saved and was automatically reopened after the system restarted.
The fix is fairly simple, As explained in the original article, just delete the following Registry subkey: